TERMS AND CONDITIONS

These Terms and Conditions set out the rights and obligations between users, customers, and MistWriter in relation to accessing the website, registering an account, purchasing service plans, making payments, and using the products, features, content, tools, and services provided on the website https://mistwriter.com/.

By accessing the website, registering an account, using a trial, purchasing a service plan, or continuing to use any feature of MistWriter, the user is deemed to have read, understood, and agreed to be bound by these Terms and Conditions, together with any other related policies published by MistWriter from time to time.

Users are responsible for carefully reviewing the entire content before making any transaction or using the services.

Article 1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

• “MistWriter” means the website and/or platform providing writing support tools, editing tools, content organization tools, and related features, operated at https://mistwriter.com/.
• “User” or “Customer” means any individual or organization that accesses the website, registers an account, uses a trial, makes payment for, or uses any feature, product, or service plan of MistWriter.
• “Account” means an account registered by the user to access and use part or all of MistWriter’s services.
• “Services” means all features, tools, content, utilities, subscription plans, support services, and digital products provided by MistWriter from time to time on the website.
• “User Content” means all data, text, drafts, documents, images, notes, input prompts, or other content created, uploaded, stored, processed, or used by the user on MistWriter.
• “Service Fees” means the amounts payable by the user for the use of paid plans, features, or services of MistWriter at the prices published at the time of transaction.
• “Related Policies” means other policies published by MistWriter from time to time, including but not limited to payment policies, privacy policies, refund policies, support policies, or service usage guidelines, if any.

Article 2. Scope of Application

These Terms and Conditions apply to all activities involving access, registration, payment, purchase, use of services, and transactions conducted through https://mistwriter.com/.

These Terms and Conditions constitute the legal basis governing the relationship between MistWriter and users throughout the period during which users access or use the services.

If a specific service, promotion, or feature has its own separate terms, those separate terms shall apply together with these Terms and Conditions. In the event of inconsistency, the separate terms shall prevail within the scope of that service, promotion, or feature.

Article 3. Effectiveness and Governing Law

These Terms and Conditions shall take effect from the time they are published on MistWriter’s website or from the time the user first accesses, registers, makes payment for, or uses the services, whichever occurs first.

These Terms and Conditions shall be interpreted and governed in accordance with the laws applicable to electronic transactions and other relevant legal regulations.

MistWriter reserves the right to amend, update, or supplement these Terms and Conditions from time to time to reflect business operations, service management, or legal requirements. The updated version shall take effect from the time it is published on the website, unless otherwise stated.

The user’s continued use of the services after any amendment constitutes acceptance of the updated Terms and Conditions.

Article 4. Formation and Performance of Transactions

A transaction between the user and MistWriter is established when the user performs any of the following actions:

• registers an account;
• logs in to use the services;
• selects a paid plan or feature;
• completes a successful payment;
• or continues using the services after being presented with these Terms and Conditions.

The user undertakes to provide accurate, complete, and lawful information when registering an account or making a transaction. MistWriter reserves the right to refuse or suspend services if any information is found to be inaccurate, false, misleading, or indicative of legal violations.

The user is solely responsible for maintaining the confidentiality of login credentials, passwords, devices used to access the account, and all activities conducted through their account.

The user must promptly notify MistWriter upon discovering any unauthorized access to the account, data breach, or suspected misuse.

Article 5. Service Fees, Payment, and Financial Transactions

Prices of service plans, features, or digital products shall be published by MistWriter on the website or displayed on the payment interface from time to time.

The user is responsible for making full payment through the proper method and within the applicable time frame, as displayed at the time of purchase.

A transaction shall only be deemed completed when MistWriter’s system or the payment partner confirms successful payment.

Unless otherwise clearly stated, payments made for digital services, subscription plans, or feature access rights may be non-refundable once the service has been activated, access has been granted, or the service has started to be delivered.

In the event of technical errors, mistaken transactions, duplicate payments, or payment gateway issues, MistWriter shall coordinate review and handling within a reasonable scope based on actual transaction reconciliation.

The user is responsible for carefully reviewing the service plan information, billing cycle, renewal conditions, and corresponding entitlements before confirming payment.

Article 6. Rules for Using the Services

Users may only use MistWriter for lawful purposes and in accordance with the intended functions of the platform.

Users must not:

• use the services in violation of law, infringe the rights of third parties, or engage in fraudulent activities;
• interfere with, damage, overload, disrupt, or attempt unauthorized access to MistWriter’s systems, servers, databases, or technical infrastructure;
• copy, resell, lease, sublicense, redistribute, or commercially exploit all or any part of the services without authorization;
• use automated tools, bots, scripts, crawlers, or other technical means to access, extract data from, or exploit the system without MistWriter’s prior written consent;
• upload, store, or process unlawful content, content infringing intellectual property rights, defamatory, harmful, offensive, or prohibited content under applicable law;
• share accounts unlawfully or use accounts in a manner exceeding the normal usage scope permitted by MistWriter.

MistWriter reserves the right to restrict, suspend, or terminate the user’s access if there are reasonable grounds to believe that the user has violated these Terms and Conditions or poses risks to the system, MistWriter, or third parties.

MistWriter may carry out maintenance, upgrades, modifications, or temporary suspension of part or all of the services as necessary for technical, operational, security, or product improvement purposes.

Article 7. User Content and Data

Users are solely responsible for all User Content that they create, upload, store, or process through MistWriter.

Users represent and warrant that they have all lawful rights to the User Content and that the use of such content on MistWriter does not infringe any rights or lawful interests of any third party.

Unless otherwise stated in a policy published by MistWriter, the user remains the party responsible for the content they upload to or process on the platform.

In order to provide the services, MistWriter may need to access, store, back up, process, transmit, or display User Content to the extent necessary for service operation, technical support, system security, error handling, or user experience improvement, in accordance with the policies applicable from time to time.

Users should independently store and back up important data. MistWriter does not guarantee permanent retention of all data unless otherwise provided in a separate agreement or policy.

Article 8. Intellectual Property Rights

The name, interface, system structure, source code, design, trademarks, logos, displayed content, user manuals, software features, and other elements of MistWriter are owned by, or lawfully licensed to, MistWriter or its licensors.

Users may not copy, modify, adapt, reverse engineer, republish, distribute, broadcast, commercially exploit, or otherwise use any intellectual property of MistWriter without prior written consent.

All rights not expressly granted to users under these Terms and Conditions are reserved by MistWriter and/or the relevant lawful rights holders.

Article 9. Rights and Responsibilities of MistWriter

• To provide the services within the scope, functions, and conditions announced from time to time.
• To maintain operation of the website at a reasonable level, subject to technical conditions, infrastructure, and actual operational requirements.
• To update, modify, change, suspend, or discontinue part or all of the services where necessary.
• To refuse, suspend, or terminate access for users who violate these Terms and Conditions or whose conduct may cause damage or risk to the system or third parties.
• To implement reasonable technical and administrative measures to protect system security, data, and electronic transactions within the scope of its control.
• To receive and handle support requests, reports, and complaints from users through the contact channels officially published on the website from time to time.

Article 10. Rights and Responsibilities of Users

• To access and use the services in accordance with the scope of entitlements under the subscribed service plan or the trial policy applied by MistWriter from time to time.
• To request support, report incidents, or submit complaints related to transactions and services.
• To provide truthful and accurate information when registering an account and using the services.
• To maintain the confidentiality of their account, devices, and login information.
• To comply with applicable laws, these Terms and Conditions, and relevant policies when using MistWriter.
• To bear sole responsibility for User Content, decisions made in reliance on such content, and any consequences arising from improper or unauthorized use of the services.

Article 11. Limitation of Liability

To the fullest extent permitted by law, MistWriter provides the services on an “as is” and “as available” basis and does not guarantee that the services will be uninterrupted, error-free, or fully suitable for every user’s specific purpose.

MistWriter shall not be liable for:

• incidents arising from devices, transmission lines, third-party software, internet networks, or infrastructure beyond MistWriter’s reasonable control;
• damages resulting from the user providing inaccurate information, failing to properly secure their account, or using the services contrary to instructions;
• any content, data, or materials created, entered, uploaded, shared, or used by the user on the system;
• disputes between users and third parties arising from the content or the manner in which the user uses the services.

Where liability is mandatorily imposed by applicable law, MistWriter’s aggregate liability, if any, shall be limited to the amount of service fees actually paid by the user to MistWriter during the period directly related to the event giving rise to liability, unless otherwise required by law.

Article 12. Suspension, Termination of Services, and Handling of Violations

MistWriter reserves the right to suspend or terminate the provision of services to a user in any of the following cases:

• the user breaches these Terms and Conditions;
• the user uses the services unlawfully or poses risks to the system;
• the user commits payment fraud or abuses policies;
• there is a request from a competent authority in accordance with law;
• or for necessary technical, security, or operational reasons.

Where an account is suspended or terminated due to the user’s violation, MistWriter may refuse to refund any service fees already paid, unless otherwise required by law or expressly stated in a published policy.

Termination of service use shall not terminate any payment obligations, indemnity obligations, confidentiality obligations, intellectual property obligations, or other obligations that by their nature survive termination.

Article 13. Complaints and Dispute Resolution

Any complaint arising out of or in connection with a transaction or the use of the services must be sent by the user to MistWriter through the contact channels published on the website.

The parties shall prioritize resolving disputes through negotiation and good-faith cooperation.

If the dispute cannot be resolved through negotiation, it shall be handled in accordance with applicable law before the competent authority.

Article 14. General Provisions

If one or more provisions of these Terms and Conditions are determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain valid and enforceable.

Any delay or failure by MistWriter to exercise a right under these Terms and Conditions shall not be construed as a waiver of that right.

These Terms and Conditions, together with any related policies duly published on the website, constitute the entire agreement between MistWriter and the user regarding the use of the services, unless otherwise agreed in a separate written agreement.

Article 15. Contact Information

Users may contact MistWriter through the contact or customer support channels officially published on https://mistwriter.com/ from time to time.